Customer Service

In this section

As an existing ICS Mortgages customer, we are dedicated to assisting and supporting you throughout your mortgage term. We want to ensure that you get an excellent level of service from us at all times.

Throughout this site you’ll find details of your customer service team, answers to some frequently asked questions, details of our flexible mortgage options and guidance if you are having difficulty with your mortgage repayments.

We can help you with:

  • General queries on your mortgage account

  • Amending your bank or contact details

  • Changing your repayment date

  • Explaining your Annual Statement

  • Managing your mortgage if you are in financial difficulty

  • Flexible mortgage options

  • Topping up your mortgage


For information on the Central Credit Register please click here.

For Distant Marketing Information please click here.

For information on switching your Buy-to-Let Mortgage from ICS Mortgages to another lender click here.

For information on switching your Owner Occupier Mortgages from ICS Mortgages to another lender click here.

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Customer Service Team

Our customer service team are always ready to answer any queries you may have. All you need to do is either call us on 0818 542 542, email us at customerservice@icsmortgages.ie or request a call-back and one of our qualified advisers will be delighted to assist you.

Our offices are open Monday to Friday 9.00 am to 5.30 pm.

Postal address: ICS Mortgages, PO Box 1077, Maynooth, Co. Kildare, Ireland.

Important Information

Lending criteria, terms and conditions apply. The property is mortgaged to secure the loan. Life and home insurance are required. The maximum loan amount will typically not exceed 3.5 times an individual’s gross annual income. The maximum mortgage is 80% of the property value.

Dilosk DAC trading as Dilosk and ICS Mortgages is regulated by the Central Bank of Ireland. For more information contact ICS Mortgages, phone: 0818 427 427, email: icsdirect@dilosk.com or contact your local Mortgage Broker. We’d be delighted to do business with you.

Lending criteria, terms and conditions apply and are subject to change.

Warnings

Lending criteria, terms and conditions apply and are subject to change.

WARNING: Your home is at risk if you do not keep up payments on a mortgage or any other loan secured on it. The payment rates on this housing loan may be adjusted by the lender from time to time.

WARNING: If you do not keep up your repayments you may lose your home.

WARNING: If you do not meet the repayments on your loan, your account will go into arrears. This may affect your credit rating which may limit your ability to access credit in the future.

WARNING: The cost of your monthly repayments may increase.

WARNING: You may have to pay charges if you pay off a fixed rate loan early.

WARNING: This new loan may take longer to pay off than your previous loan. This means that you may pay more than if you paid over a shorter term.

Useful Information

Flexible Options

Find out more about how we can help you with your repayment difficulties.

Learn More

Mortgage Top-Ups

Topping Up your Mortgage is a very straightforward process.

Find Out More

Rates

A competitive range of fixed and variable rates to our customers.

Learn More

Complaints Process

At ICS Mortgages we always strive to offer the highest levels of support to our mortgage customers.

Learn More

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